Shipping & Returns Policy

Thank you for shopping at Elise Bourne Design. All of our products are made to order through trusted print-on-demand partners. Below you'll find important information about shipping and returns for each item.

Shipping Policy

We partner with professional print providers including Gelato, Gooten, and Luma Prints to bring you high-quality products delivered to your door.

Production & Delivery Times

• Posters & Canvases (via Gelato): Ships in 3–7 business days.

• Totes & Accessories (via Gooten): Ships in 4–8 business days.

• Fine Art Prints (via Luma Prints): Ships in 5–10 business days.

Please allow additional time for shipping depending on your location.

Shipping Costs

Shipping rates are calculated at checkout and vary depending on the product and destination.

Tracking

Once your order has shipped, you will receive an email with tracking information.

Return & Exchange Policy

Because our products are made to order, we do not accept returns or exchanges for change of mind, wrong size, or color variation.

However, your satisfaction is important to us. If there is a problem with your order, we’re happy to make it right.

We will offer a replacement or refund if:

• Your item arrives damaged

• There is a printing error

• You receive the wrong item

Please contact us within 14 days of delivery with a photo and description of the issue.

Contact

Email us at: info@elisebournedesign.com
Include your order number and a brief explanation.

Additional Notes

• We are unable to change or cancel orders once production has started.

• Custom or personalized items are final sale unless defective.